Alexa and its use for Consumer Service

Alexa and its use for Consumer Service: Nowadays, Many Companies are using Alexa support for interacting with their clients in innovative and other novel ways. Alexa is not only used for entertainment, answering calls, playing games and music, and so on.

Alexa have discovered a unique method name Alexa Skills through which customers can communicate with their partners, client on business talk and conference. Anybody can use and create Alexa Skills.

Alexa and its use for Consumer Service

Now, many third- parties companies have started to develop and generate codes for Alexa to operate and communicate with clients. At present, one of the most famous methods that companies are adopting to use Alexa for their advantage is by developing individual skills.

Alexa Skills enable companies and enterprises to convert Alexa into a digital shopfront and use Alexa’s consumer service skills. Famous chains like Dominos, Pizza Hut, etc., using Alexa skills for facilitating voice-ordering. So now, people can order a takeaway with their voice.

Big companies making their consumers listen to deals, place orders and give feedback. But, Alexa Skills is not only restricted to those big companies only. Any small company is having reasonable coding knowledge will be able to create Alexa Skills.

Lately, Amazon came up with more convenient call templates a guide through which a company who do not have the basic knowledge for creating customized Alexa Skill with Alexa Blueprints. They can do so with the help and guide given within those templates. These skills can also be shared.

Alexa for Hospitality

Now, Amazon Alexa has everything within their reach hotels, Hospitality, boarding services are using this digital assistant to boost their consumer services. Recently, Amazon collaboration with Marriott for bringing Alexa to hotel rooms. Hotel rooms will be equipped with Echo devices. These smart speakers will be personalized for the hotel.


Now, Alexa has also found at clinics, infirmaries, and hospitals. Now, this digital assistant can help patients and the healthcare providers as well. Several Alexa Skills can be availed in order to utilize them at the bedside that enables inmates to request for the attendant using their voice. With voice commands, beds can be raised or lowered, lights can be switched off or on, and in some instances, even the pain reliever drip can be controlled, making it most favorable for bed-ridden or immobile patients.

People can also ask queries when they are recuperating from home. Alexa Skills can also be used to get in touch with doctors, and taking appointments.

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    Garry, he has been making people aware of security threats from so long, to make the internet a safer place to browse on. His passion is to write about Cybersecurity, Antivirus, malware, social networking, internet, and new media. He writes for Norton security products at